Privacy Policy

Depending on the form you use and the information you provide, we may receive:

• —Full name: The contact-person information supplied through contact and product-inquiry forms.
• —Business or company name: To understand which professional business the inquiry concerns.
• —Email address: To respond to contact and product inquiries.
• —Telephone number: For business communication when voluntarily provided by the user.
• —Inquiry category and business context: Form selections such as inquiry type, business type, and relevant solution area.
• —Product and production information: Product, production size, intended use, estimated quantity, or service-volume information.
• —Message and project details: Inquiry messages, intended use, project requirements, and optional notes.
• —Basic technical request information: Limited request information used for form security, request validation, troubleshooting, and abuse prevention.

Submitted information may be used to:

• —Respond to general business, product, formulation, or project inquiries
• —Manually review sample, production-volume, and hospitality-solution requests
• —Maintain business communication and follow up on an existing inquiry
• —Investigate website or form-submission issues
• —Validate form requests, apply technical limits, and reduce abuse

Limited email-delivery and technical service providers may process submitted information where necessary to operate the website and deliver inquiry emails.

Information submitted through contact and product-inquiry forms is delivered to Twist Labs through the existing email-delivery flow. Product, sample, production, and quick-inquiry submissions are reviewed manually; submitting a form does not complete an online purchase or order.

Reasonable technical measures are used to validate form requests and reduce abuse. No internet transmission or technical measure can guarantee complete protection.

The current public website implementation does not include advertising trackers, marketing pixels, or general visitor-analytics integrations.

Basic technical processing may still occur to serve pages, apply security controls, and operate necessary technical services; the absence of advertising or analytics integrations does not rule out all necessary technical storage or cookie use.

Inquiry information may be retained as necessary to respond, maintain business communication, resolve disputes, prevent abuse, or meet applicable obligations.

Retention duration depends on the purpose for which the information is used and applicable requirements. This page does not promise a fixed retention or automatic-deletion period.

You may contact Twist Labs to ask about information submitted through the website forms or to request an update, correction, or removal.

How a request is handled depends on the purpose for which the information is used and applicable requirements; this page does not guarantee a particular outcome or response deadline.

Contact us if you have questions about this privacy policy or how your data is processed.